Q4 Privacy Policy

Q4 Inc. and its affiliates (collectively, “Q4,” “we,” “us,” or “our”) appreciate your use of and contributions to our websites, our mobile and web-based applications, our other properties and/or our related services (collectively known as the “Services,” or, each individually, a “Service”). Q4 respects your privacy and is committed to protecting any data it collects about you that can be used to personally identify or contact you (your, “Personal Information,” “Personal Data,” or “Data”).

Q4 respects and protects the privacy of our customers and values transparency. This Privacy Policy describes our information handling practices, the Personal Information that we collect from you through our Services and how we use it. We encourage you to read this Privacy Policy to understand what we do with the information on behalf of our customers.

Collection of Information

When you use the Services, we collect a variety of information.

  • Information you provide. When using the Services, you may provide your name, email, phone numbers, username and password to use the Service. This may occur, for example, through the use of Q4 Desktop or Q4 Web Content Management System (“CMS”) or through our partners.
  • Information we collect. When using the Services, Q4 may automatically collect your public IP address via our server logs, but this information cannot be used to identify a natural person.

This Privacy Policy does not apply to anonymised data, as it cannot be used to identify a natural person.

Usage and Disclosure

In general, Q4 uses the information collected from you to communicate with you and operate our Services. Q4 also uses this information to respond to your requests and present you with content that we believe will be of interest or useful to you. We will never sell or rent your Personal Information to third parties for marketing purpose.

We will only share Personal Information that you provide outside the public areas of the Services in the following circumstances:

  • Consent. When you consent or direct Q4 to share the Personal Information.
  • Service providers to Q4. When Q4 hires a service provider to help operate the Services or our business, Q4 may give access to Personal Information only as necessary to perform the service for Q4, and subject to the terms of this Privacy Policy.
  • Legal obligation or protection from harm. When Q4 has a good faith belief that access, use, preservation or disclosure of the Personal Information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Q4, its users, or the public against harm.
  • Merger or sale. When Q4 is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business.

When you provide public information without identifying yourself, we will protect your personal identity as described above. If your user profile does not identify you personally, Q4 will not reveal your identity to third parties except in accordance with this Privacy Policy.

How to Access and Control your Personal Data

You can request access to or deletion of your Personal Information within Q4's products or Services by emailing our Support Team at support@q4inc.com. We will comply with requests for deletion of Personal Data except to the extent that such Personal Data must be retained for legal or regulatory purposes.

You may choose whether you wish to receive any promotional email communications from Q4. You can always opt out by selecting the unsubscribe option and/or sending an email to our Q4 support team. If you have previously agreed to us using your Personal Information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

If you have any questions about this Privacy Policy, or the privacy practices of Q4, please email us at support@q4inc.com.

Data Subjects Rights in relation to use of Personal Information

Data Subjects have the right to access, rectify or delete any Personal Information that we hold under European data protection legislation. You also have the right to portability and to object to the use of your Personal Information. If you wish to exercise any of these rights, please send an email to our support team.

Storage, Security and Retention of Information

You acknowledge that Personal Information will be processed and stored by Q4 in databases hosted in the United States or Europe. Q4 has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. We protect your Personal Information by maintaining a strong security standard in compliance with applicable laws and regulation. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information.

We will retain your Personal Information for as long as you have an active account, as needed to provide you with the Services, to comply with our legal and regulatory process and to enforce this Privacy Policy.

Q4 has established internal policies for the deletion of Personal Data from customer accounts following termination of a customer’s subscription to the Service.

Cookies and Web beacons

Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. When you use the Services, we may place one or more cookies on your computer or other electronic device. We may use cookies to connect your activity on the Services with other information we store about you in your account profile or your prior interactions on the Services to, for example, store your preferences. The use of cookies helps us improve the quality of the Services to you, by identifying information which is most interesting to you, tracking trends, session token or storing information you may want to retrieve on a regular basis. At any time, you may adjust settings on your browser to refuse cookies according to the instructions related to your browser. However, if you choose to disable cookies, many of the features and Services will not operate properly. Also, the pages on the Services may include web beacons or pixels, which are electronic files to count users who have visited that page, track activity over time and across different Websites, identify certain cookies on the computer or other electronic devices accessing that page, or collect other related information. This information may be associated with your unique browser, device identifier, or Internet Protocol address.

3rd Party Cookies and Web beacons

We have implemented Google Analytics and impression reporting for our client sites, which tracks and manages cookie information so that we can provide you with site analytics data through Q4 Desktop and Q4 Web. This information is not used for advertising purposes.

International Transfer of Personal Information

With respect to European Data Subjects, Q4 and its service providers may store, transfer or process information outside of the E.U. Where this is required, Q4 will take certain measures to protect your Personal Information, including having appropriate agreements in place with service providers and requiring that any service providers in the U.S are certified under the E.U.-U.S & Swiss-U.S Privacy Shield Frameworks.

Children Under the Age of 13

Q4 will not knowingly collect Personal Information from any person under the age of 13. If a child is under the age of 13, a parent or guardian's consent is required to process Personal Information. The Services are not designed to attract the attention of persons under the age of 13.

Change To This Privacy Policy

Please note that this Privacy Policy may be amended from time to time. You should check back for the most current version before relying on any of the provisions in this Privacy Policy. By using the Services, you agree to the terms of this Privacy Policy.

— Updated March 19, 2018