Statement of Work Custom.

1. Term

This Statement of Work (“SOW”) incorporates and is subject to the terms of the applicable Master Services Agreement (“Agreement”) between the Client and Q4, Inc., (“Q4”) and, is entered into and shall commence on the subscription Service start date as set out in the applicable Order Form between the parties and will continue until all services have been performed and all deliverables delivered by Q4 unless terminated earlier pursuant to the Agreement. Expiration or termination of the Agreement will not serve to terminate this SOW. All applicable terms and conditions of the Agreement will continue to apply to this SOW until the expiration or termination of this SOW.

2. Project Description

Q4 shall perform the services described in this SOW which shall supplement the executed agreement between the parties. This SOW covers the professional services of a Hosted platform by Q4 on the Q4 Studio Content Management System (CMS).

3. Scope of Services

  • 3.1 For Q4 IR Websites
    • 3.1.1 Q4 will assist in configuring pages and menus (desktop, tablet, mobile) on the Q4 Studio Content Management System (CMS).
    • 3.1.2 Q4 will not provide any design services. The design will use an existing theme from Q4's Studio Design Library which includes updates to fonts, colors, logo, images to comply with brand guidelines and content exclusively. The option to include top-level links of the customer's corporate website navigation in the website header is dependent on the Q4 IR Web solution purchased. Data feed integration or iframed solutions are not supported
    • 3.1.3 The new website will consist of standard Q4 modules and data feeds (where available). Features and user interface of the Q4 modules may not match the existing site. Each feed is subject to additional fees.
    • 3.1.4 Total site pages will equal the number of pages that exist on the theme as well as any additional pages associated with the applicable product offering.
    • 3.1.5 The site will feature languages included or permissible in the product purchased.
      • 3.1.5.1 Customer will provide any required translation services. Client is solely responsible for providing approved, production-ready copy for all required languages on multi-language sites.
    • 3.1.6 Customer shall provide all content authoring. Any changes to the content must be provided by the Customer as production-approved content. Corrections to content during site acceptance are permitted. All other change requests will be scoped post-launch.
    • 3.1.7 Customer is solely responsible for domain registration and management.
    • 3.1.8 Micro interactions or transitions are not included.
    • 3.1.9 Customer is to ensure all assets (images, icons, arrows, graphics, global elements) have been marked for export or provided in a separate file/folder. No other design formats will be accepted. Failure to provide complete assets in the appropriate format will result in an incremental charge for file conversion.
      • 3.1.9.1 Customer will provide all stock imagery and licensed fonts. Client is responsible for providing approved and licensed images/fonts as required
    • 3.1.10 New requests beyond the scope of this project (e.g. changes to layout, additional functionality, etc) will be subject to a change request fee at the then current professional services rate. The development shall not commence until any out-of-scope or additional work is scoped out by Q4 and formally agreed to by the parties. Timing will be dependent on available resources.
  •  

4. Acceptance Criteria

  • 4.1. Approval Period: Q4 will provide access to a fully functional version of the website in a Hosted IR Platform environment prior to moving into production.Q4 will require Customer approval on the website in the Hosted IR Platform environment through email sign-off prior to moving into production. This customer acceptance allowance period shall not exceed 10 business days to qualify the website against the approved design, content, and functionality. Any client requests for modifications beyond alignment to the approved design OR requests submitted to Q4 outside of the customer acceptance period will be considered out of scope as per the Scope of Services section above.
  • 4.2. Deemed Approval: If the Customer does not provide formal site acceptance by giving written approval within 10 business days of receiving the preview URL, the preview site will be considered accepted by the Customer (“deemed approval”) and no further revisions will be permitted under the existing SOW. Any subsequent revisions shall be subject to a change fee as described in Section 3 (Scope of Services).
  • 4.3. Pre-Launch Code Freeze: Prior to the website changes being deployed in Production, a 72-hour code freeze will be enforced (“Code Freeze”) in the production and Hosted IR Platform environment. During this period no content or design updates will be permitted. This window of time will be used by Q4 to perform the final CMS configuration updates required to deploy the site to the production environment (i.e. prepare for site launch). This process cannot begin until site acceptance approval or deemed approval from the Customer has been received by Q4.
  •  

5. Assumptions and Dependencies

  • 5.1. The following specific assumptions are agreed to between Customer and Q4 regarding the services set forth in this Statement of Work:
    • 5.1.1. All configuration information, such as IP addresses, DNS and SSH, will be provided by Customer. Q4 will provide the list of IP addresses that will be used remotely to perform services for Customer’s security staff to allow firewall access to be configured.
    • 5.1.2. The website deployment into production must occur between (excluding public holidays):
      • 5.1.2.1. Monday - Thursday; and
      • 5.1.2.2. 8AM – 4:30PM Eastern Time
    • 5.1.3. If a website deployment must occur outside of the above-mentioned days or times, Customer shall provide Q4 with at least two weeks' written notice, and Customer agrees to pay a fee at the then current Change Request rate.
  •  

6. Customer Responsibilities

In addition to any other obligations under the Agreement, the following are responsibilities of Customer that are required to complete the Services described in this SOW:

  • 6.1 Rescheduling: Customer may reschedule the agreed-upon implementation date at any time before the Code Freeze period by giving Q4 at least 5 days written notice of the revised implementation date. Dormancy: The project will be deemed dormant if no response is received from Customer within 10 business days of last Customer communication. Upon such dormancy, the project will be deprioritized and subject to delay, as any Q4 resources may need reassignment. Customer may also be subject to a restart fee at the then current Change Request rate.
  • 6.2 Design Assets: To the extent allowed and applicable to the Q4 website product being developed, specific details to be provided by Customer as follows:
    • 6.2.1 Customer shall provide Q4 with a style guide that will contain all of the following elements:
      • 6.2.1.1 Typography (H1, H2, H3, p)
      • 6.2.1.2 Color Palette
      • 6.2.1.3 Hyperlinks, Buttons and CTAs
      • 6.2.1.4 Fonts
    • 6.2.2 The style guide or web prototype must also include any interactions (hover states, dropdowns, active search, etc.). If Customer provides a style guide, it must be for web assets, not print materials.
    • 6.2.3 Fonts must be specified in the style guide. If the typefaces are not free fonts (commercial fonts), a typography package must be provided along with the design mockups. Customer agrees to include web and desktop font formats (WOFF, OTF/TTF, WOFF2, SVG, and EOT). If providing Type kit fonts, Customer will whitelist any access required
    • 6.2.4 Corporate identity colors must be included in the style guide, design handoff tool or as an .ASE file. Customer agrees to provide relevant colors in HEX or RGB values
    • 6.2.5 Customer shall provide any icons, including icon file formats (PDF, EXCEL, HTML, RTF, XBRL, ZIP, etc), arrows and other graphics in vector format (.svg, .ai, .eps). Please note: SVG format is preferred.
    • 6.2.6 Customer shall send all necessary images in a high-quality format, cropped and edited to per the Customer’s choice, to be dropped by Q4 into the website. Q4 shall not provide any image retouching or cropping services. Images for banner areas must be at least 1920 px in width. All images must be accompanied by alternative (alt) text for context to the content. If the image is purely decorative or described in text nearby, alt text is not required.
    • 6.2.7 Videos: If used on the page as a marquee as part of the design, the requested videos must be:
      • 6.2.7.1 a maximum of 1,000 KBS; and
      • 6.2.7.2 in mp4 format.
      • 6.2.7.3 Q4 recommends a maximum of 20-30 seconds.
    • 6.2.8 Mobile screens: Customer shall provide a static image for the mobile version of the site. Q4 does not recommend any videos as they require excess bandwidth and will decrease the load speed.
    • 6.2.9 Customer shall provide the player URL and the embed code for each video posted to the site using a third-party API (i.e. Multimedia page) such as: Brightcove HTML 5, Vimeo HTML 5 and YouTube
  • 6.3 On or before the agreed-upon date and time of the design changes deployed in production, the Customer shall update the DNS to point to Q4’s servers. The Q4 Implementation Manager assigned to this project will provide a detailed document outlining the steps to be taken by the Customer.
  • 6.4 Q4 will import archived content up to a maximum allowed by the product selected. Importing archived content beyond 10 years will be scoped out and subject to incremental charges at the Change Request current rate.
  • 6.5 SSO (Single Sign On) is not supported through the Q4 CMS

7. Accessibility

  • 7.1 Q4 is committed to digital accessibility and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.2 AA recommendations. Q4 will support customers in meeting regulations for the European Accessibility Act (EAA), the Ontarians with Disabilities Act (AODA), and Section 508, alongside other applicable regulations. To accomplish this, we have partnered with Level Access to administer our accessibility program and oversee its governance. Their accessibility program evaluates and audits our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. We believe the accessibility of the website is a strong partnership between you, Q4 and third parties such as Level Access. Our approach is always honest and committed to the right approach to creating inclusive website experiences for Customers. With that in mind, accessibility begins with design. For more information visit w3.org.
  • 7.2 Q4 does not guarantee compliance. Q4 will develop a website with WCAG 2.2 AA accessibility best practices implemented on an accessible template.
  • 7.3 The site will be reviewed and remediated during implementation for accessibility using an automated tool to work toward WCAG 2.2 AA compliance. Input may be required from the Customer.
  • 7.4 Customers are responsible for the accessibility of the content they provide to Q4, including any fonts, files, or branding materials. Q4 will partner with customers during website implementation to identify and remediate accessibility issues in order to improve compliance.