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Will there be impacts to Q4 services?
We do not anticipate disruptions to our operations as a result of the Coronavirus.
Our communications and intelligence products are cloud-hosted with redundancy
across geographic regions. As well, our teams are set up to work remotely, and we
have redundancies across our offices and critical team-members should any location
be impacted. We have been testing our work from home policy and are confident that
this situation will not hinder normal operations here at Q4.
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What actions have you taken in response to the COVID-19 pandemic?
Q4 is following CDC and WHO recommendations on hygiene to prevent infection and
is actively taking steps to ensure the safety of our teams and the continuity of our
operations. As of today, we have implemented a work from home policy, implemented
a travel ban, effective immediately, and prohibited attendance at large industry-related
gatherings. We will continue to monitor the pandemic closely and provide an update
on any additional policies we put in place to respond to COVID-19.
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Are any of your office locations at risk of closure?
Q4’s offices in Toronto, London, New York, Copenhagen, and Hamilton are not at risk of
closure; however, we are proactively mandating that our staff work remotely to mitigate
any potential risk.
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What contingencies are in place for mass absenteeism?
Given our mandate for remote work, we do not anticipate mass absenteeism; however,
we have a contingency plan in place ie. building redundancy into our staffing, should this
happen. We have had disaster preparedness and business continuity plans in place for
events such as natural disasters and pandemics for some time, and we designed our
business to withstand these occurrences with minimal impact to you and your teams.
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What about any Third Party Vendors used?
Q4 requires all critical third parties to have redundancy and continuity of service prior to
engagement with Q4. Critical third party vendors have been reviewed and their existing
redundancy of services and business continuity plans have been deemed sufficient.